True Managed ServicesManaged Services
Comparison of Managed -vs- Unmanaged ServicesComparison
 
Managed -vs- Unmanaged
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ECUi is committed to providing world-class support to our dedicated server clients. We strive to make hosting with ECUi as trouble-free as possible. ECUi will fully manage all aspects of your dedicated server’s performance and basic configuration and operations to provide you with one of the most complete support solutions available.

A basic comparison of services included, but not limited to, is provided below for you to review.

 
Unmanaged 
 Managed 
DNS configuration - private name server 
1, 2
Included
DNS troubleshooting - private name server 
1, 2
Included
Standard OS installation and configuration 
1
Included
Installation of standard OS patches 
1
Included
Basic OS troubleshooting 
1
Included
Basic OS repairs 
1
Included
Web & FTP Server domain configuration 
1, 2, 3
3
Web & FTP Server troubleshooting 
1
Included
iMail Server domain configuration 
1, 2, 3
3
iMail Server troubleshooting 
1
Included
pcAnywhere install and configuration 
Included
Included
Secure Server Certificate installation 
1, 2
Included
Software installation 
1
Included
Server reboot/reset 
Included
Included
Remote Server Reset 
5
Included
Live AntiVirus Scanning 
6
Included
Daily tape rotation 
4
4
Weekly tape rotation 
4
4
Server Restoration 
4
4
Database Restoration 
4
4
Ping monitoring 
Included
Included
Server service monitoring 
N/A
Included
Intrusion detection 
N/A
Included

1. Only during initial setup
2. Maximum of 6 domains, no 3rd party domains
3. Software must be provided by ECUi
4. Requires server installed tape drive, or ECUi Backup Services
5. Requires remote on/off/reboot capability option
6. Requires optional AntiVirus software
 

Clients utilizing Unmanaged Dedicated Servers who require nonstandard technical support may obtain support assistance at the standard hourly rate of $90.00 per hour (minimum of one half hour $45.00).